Question 1

How do your tees fit?

Accepted Answer

Every piece is cut oversized with a drop-shoulder. If you're between sizes, size down for a boxy fit, or size up for extra-relaxed. Full measurements on the Size Guide.

Question 2

Do you have a size chart?

Accepted Answer

Yes — head to our Size Guide page for chest, length and shoulder measurements for every style.

Question 3

What fabric are your tees?

Accepted Answer

100% combed cotton, 240 GSM heavyweight, garment-washed for a lived-in feel and minimal shrinkage.

Question 4

How should I wash them?

Accepted Answer

Cold wash inside-out, mild detergent, tumble dry low or hang dry. Do not iron directly on prints.

Question 5

How long does delivery take in India?

Accepted Answer

Metros: 3–5 business days. Rest of India: 5–7 business days. Dispatched within 24–48 hours of placing your order.

Question 6

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide via DHL / FedEx. International delivery is typically 7–14 business days.

Question 7

Is COD available?

Accepted Answer

Yes, Cash on Delivery is available across India on orders under ₹5,000.

Question 8

What is your return policy?

Accepted Answer

Easy 7-day returns from delivery. Items must be unworn, unwashed and in original packaging.

Question 9

How do refunds work?

Accepted Answer

Once we receive and inspect the item, refunds are processed to the original payment method within 5–7 business days. COD orders are refunded via bank transfer.

Question 10

What payment methods do you accept?

Accepted Answer

UPI, all major credit and debit cards, net banking, wallets via Razorpay, and Cash on Delivery.

Question 11

Is checkout secure?

Accepted Answer

Yes — all payments are processed through Shopify's PCI-DSS Level 1 certified checkout. We never see or store your card details.

The Dear House

Frequently Asked

Sizing & Fit

Fabric & Care

Shipping & Delivery

Returns & Refunds

Payments